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How are refunds processed?Updated 3 months ago

If we need to collect the product from your home, the pickup will be arranged through REVER, a reverse logistics company we collaborate with (click here to learn more). REVER will process the refund to your bank account a few days after the pickup is requested.

If we do not collect the product or it hasn’t been shipped yet, we will immediately refund the original payment method, and the money will be credited to your account within 2 to 8 business days after the refund is issued. 

Lastly, if the order isn’t delivered due to a transportation issue, the refund will be processed once we have confirmation, and you will receive the amount within 2 to 8 business days. 

Shipping costs will only be refunded if all items are returned 

Returns due to withdrawal.

When returning a product due to withdrawal, the return shipping costs will be deducted, and the remaining amount will be refunded. Please note that the initial shipping costs are non-refundable unless you cancel your order before it is shipped; in that case, the full shipping cost will be refunded.

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