You have 14 calendar days from the moment you receive the product to return it if it is in perfect condition, and 48 hours to report any damage or disagreement.

&#xA0;If you received your item with any issues, you have 48 hours to notify us so we can offer you a solution according to the damage (<a href="https://hannun.com/en/pages/help-center?hcUrl=%2Fen-US%2Fhow-to-make-exchanges-and-returns-526077" rel="noopener noreferrer" target="_blank">click here</a> for more information). You have 14 calendar days from the time you receive the product to return it if it is in perfect condition and you have the original packaging or one that adequately protects the product. If your product was delivered on a pallet, the pickup must be done in the same way. Please do not dispose of the pallet&#xA0;until you are sure you will keep the product and have it installed.&#xA0;For microcement products from the Marlot Baus collection, the original packaging is mandatory.Please note that if the reason for the return is that the product does not meet your expectations, you will have to bear the return shipping costs. These will be calculated based on the price of the product&#xA0;and will be deducted from the amount to be refunded.&#xA0;Check the details in section 6.3 &apos;Return Costs&apos; in our&#xA0;<a href="https://hannun.com/en/policies/terms-of-service" rel="noopener noreferrer" target="_blank">terms and conditions</a>.&#xA0;&#xA0;F<a href="https://hannun.com/en/pages/help-center?hcUrl=%2Fen-US%2Fhow-to-make-exchanges-and-returns-526077" rel="noopener noreferrer" target="_blank">&#xA0;&#xA0;</a>

What are the return conditions?

If the reason for the exchange or return is a change of mind (your order has arrived in good condition but for some reason you wish to return it), you must fill in the contact form or send an email to tienda@hannun.com.

If the reason for the exchange or return is withdrawal&#xA0;(your order has arrived correctly but for some reason you wish to return it), you must access the&#xA0;<a href="https://returns.itsrever.com/hannun">portal</a>&#xA0;and enter your order number and the email address you used to make the purchase. You must select the withdrawal option. Please share photos of the product and the original packaging, along with a brief description of why you wish to return it.&#xA0;If the return is for another reason, you must contact us via our&#xA0;<a href="https://hannun.com/pages/help-center?hcUrl=%252Fes-ES%252Fcontact">form</a>, indicating the subject &#x2018;Report a problem with an item received&#x2019; and we will respond by email within 24-48 hours.In the case of withdrawal, the process is carried out through REVER, our platform for managing exchanges and returns. You will be guided through a series of questions and will be able to choose the solution that best suits you, providing the required documentation at each step.You will have the option of a store credit, a refund, or a replacement product. Please note that once you choose an option and we process it, it will be final and cannot be changed in the future.After completing the form, you will receive a confirmation email; this simply indicates that your application has been successfully completed.Within the next 48 working hours, our Customer Service team will review your application and inform you whether it has been approved or rejected and, if necessary, the reasons why.&#xA0;

How to make exchanges and returns?

You must report the incident within 48 hours of receipt through our incident form.

<div data-message-author-role="assistant" data-message-id="9f98450c-dace-4fc9-9cf3-5457431bf4a2" dir="auto">You must report the incident within 48 hours of receipt, whether due to manufacturing defects or damage during transport. If, upon receiving the product, you can see at a glance that it has been damaged or the packaging is in poor condition, it is essential that this be indicated on the delivery note, especially in the case of bulky items such as sofas or microcement tables.&#xA0;Exchanges or returns will not be accepted if the product has been tampered with or if the notification is made after the specified period.Remember that it is necessary to keep the original packaging or use packaging that guarantees maximum protection, including the pallet if your item was delivered on a pallet.&#xA0;If your order is damaged, we will process the incident with you by email and you must contact us using the <a href="https://hannun.com/pages/help-center?hcUrl=%252Fes-ES%252Fcontact">form</a>, indicating the subject &#x201C;Report a problem with an item received&#x201D;.Within the next 48 working hours, our Customer Service team will inform you so that you can choose the solution that best suits your case. Don&apos;t worry, Hannun will take care of collecting defective products if necessary. We work with REVER, who will contact you to arrange collection. You will receive an email with instructions and a return label. &#xA0;The refund will be made using the same payment method or in the form of a gift card, depending on your preference, once your product has been collected.&#xA0;For further details, visit <a href="https://help.hannun.com/es-ES/como-realizar-cambios-y-devoluciones-526077">How to make exchanges and returns?</a> </div>

What should I do if my product is damaged or incomplete?

REVER will process the refund to your bank account in the following days after requesting the pickup. If we do not collect the product we will issue the refund immediately.

If we need to collect the product from your home, the collection will be handled by REVER, a company we work with that specialises in reverse logistics (click here to find out more). &#xA0;The refund will be made using the same payment method or in the form of a gift card, depending on your preference, once your product has been collected.&#xA0;If we do not collect the product or have not yet shipped it, we will immediately issue a refund to the original payment method and you will receive the money in your account within 2 to 8 working days from the date we place the order.Finally, if the order is not delivered due to an incident during transport, the refund will be processed once we have confirmation of what happened and you will receive the amount within 2 to 8 working days.*Shipping costs will only be refunded if all items are returned for reasons other than withdrawal.&#xA0;&#xA0;Returns due to withdrawalWhen returning a product due to withdrawal, Rever will ask you, when you fill in the form, to pay by card for the costs of collecting the product(s).Once the product has been collected, Rever will refund the total price of the item. Please note that the initial shipping costs are not refundable unless you have cancelled your order before shipment; in this case, the full amount will be refunded.&#xA0;Returns with a store credit codeWhether you process your return through Rever or we manage an issue with you directly, we also offer refunds via a discount code for use on your next purchase. Please note that if a return is requested for a purchase made using this code, the refund can only be issued in the form of a new code.

How are refunds processed?

Please check if the options available above address your request before contacting us. We will get in touch with you within 24-48 hours.

Returns & Claims

What are the return conditions?

How to make exchanges and returns?

What should I do if my product is damaged or incomplete?

How are refunds processed?