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What is REVER?Updated 4 months ago

REVER is our logistics partner responsible for returns that require product collection.

They will contact you within 48 hours from the moment we inform you that your request has been accepted and will issue the refund via bank transfer once the collection has been arranged. 

This is why we request your IBAN; as an external company to Hannun, they need this information to process the return. 

We understand that the security of your data is a priority, so we want to assure you that the IBAN is secure and unique information that only allows for refunds to be processed; it cannot be used for any other purpose without your explicit authorization. 

If you need to change the address, date, or time slot for the collection, you can do so through the returns portal or by replying to the confirmation email you will have received.

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