What are the return conditions?Updated 3 months ago
You have 14 calendar days from the time you receive the product to return it if it is in perfect condition and you have the original packaging or one that adequately protects the product. For microcement products from the Marlot Baus collection, the original packaging is mandatory. If you received your item with any issues, you have 48 hours to notify us so we can offer you a solution according to the damage (click here for more information).
Please note that if the reason for the return is that the product does not meet your expectations, you will have to bear the return shipping costs. These will be calculated based on the price of the product and will be deducted from the amount to be refunded. Check the details in section 6.3 'Return Costs' in our terms and conditions.
To finalize your return process, we will arrange the pickup with REVER, who will contact you to inform you of the next steps and proceed with the appropriate refund. Don’t forget to provide us with your IBAN number to receive the refund transfer.
For more details on how our return form works, visit How to make exchanges and returns?