What is the process for my order?Updated 4 months ago
When tracking your order, you'll find that it goes through several phases:
1. In production at the artisan's workshop: Your order is being carefully crafted by our artisans.
2. Packaging: Once production is complete, your order will be packaged to ensure its protection during transport.
3. Picked up by the shipping company: Once ready for shipment, your order will be awaiting pickup by the shipping company responsible for delivering it to your address.
4. Shipping: Finally, your order will be shipped to the address provided during the purchase, and you can track the shipment using the tracking link provided by the shipping company or in the link that appears in your HANNUN account.
Remember, you can access order tracking from both your user account and the confirmation email. You will find more information clicking here.