To track your order in detail, you should check the order confirmation email or your Hannun profile.

To track your order in detail and know its current status, you have several options available:- From the order confirmation email:In the order confirmation email you received upon making your purchase, you&apos;ll find a direct link to the order status. Simply click on the &quot;Order Status&quot; button to wuickly and easily access updated information.- From your user profile:You can also track your order in detail logging in your profile by clicking the&#xA0;&#x1F464;icon, located at the top right or by&#xA0;<a href="https://hannun.com/en/pages/help-center?hcUrl=%2Fen-US" rel="noopener noreferrer" target="_blank">clicking here</a> and select the relevant order number within the &quot;Orders&quot; section. Here, you can view the current status of your purchases and estimated delivery times.

Where is my order?

Your order goes through production, packaging, collection, and shipping stages, with tracking available in your profile or confirmation email.

When tracking your order, you&apos;ll find that it goes through several phases:1. In production at the artisan&apos;s workshop: Your order is being carefully crafted by our artisans.2. Packaging: Once production is complete, your order will be packaged to ensure its protection during transport.3. Picked up by the shipping company: Once ready for shipment, your order will be awaiting pickup by the shipping company responsible for delivering it to your address.4. Shipping: Finally, your order will be shipped to the address provided during the purchase, and you can track the shipment using the tracking link provided by the shipping company or in the link that appears in your HANNUN account.Remember, you can access order tracking from both your user account and the confirmation email. You will find more information&#xA0;<a href="https://hannun.com/en/pages/help-center?hcUrl=%2Fen-US%2Fwhere-is-my-order-846803" rel="noopener noreferrer" target="_blank">clicking here.</a>

What is the process for my order?

Please note that we can manage the change as long as the item shipment has not been created.

If you wish to make a change to your order while it continues in production, please contact us through our&#xA0;<a href="https://hannun.com/en/pages/help-center?hcUrl=%252Fen-US" rel="noopener noreferrer" target="_blank">contact form</a>&#xA0;indicating the subject &#x201C;Modify my order&#x201D; and providing us with all the information necessary to make the change (order number, what is the item you want to modify and why another item).For item changes that involve a price difference, management may be more complex. Our Customer Care team will confirm if it can be easily managed internally or if it is more convenient to cancel and refund the item and purchase it again.Please note that we can manage the change as long as the item shipment has not been created.

Can I modify my order?

It will only be possible if your order has not yet been shipped.

It will only be possible if your order has not yet been shipped. If you want to change the delivery address of your order, you just have to&#xA0;<a href="https://hannun.com/en/pages/help-center?hcUrl=%2Fen-US%2Fcontact" rel="noopener noreferrer" target="_blank">fill out the contact form</a>&#xA0;with the request reason &#x201C;Modify my order&#x201D; indicating your order number and the new address.&#xA0;In case you need to make a change in the address but your order has already been shipped, you will have to do it yourself from the confirmation email from GLS / UPS (&quot;manage my shipment&quot;), or the transport company in charge of your shipment . We won&apos;t be able to change anything anymore!

Can I change the shipping address?

This will only be possible if your order has not yet been sent, and it is only possible to request a later date, never an earlier one.

If you want the delivery date of your order to be later than the one indicated in your confirmation email, you can&#xA0;<a href="https://hannun.com/en/pages/help-center?hcUrl=%2Fen-US%2Fcontact" rel="noopener noreferrer" target="_blank">fill out the contact form</a>&#xA0;with the request reason &#x201C;Modify my order&#x201D; indicating your order number and the new date from the which one do you want to receive your order.Remember that this will only be possible if your order has not yet been sent, and it is only possible to request a later date, never an earlier one.In case you need to indicate a date other than the expected one but your order has already been shipped, you will have to do it yourself from the confirmation email from GLS / UPS (&quot;manage my shipment&quot;), or the transport company in charge of your shipment. We won&apos;t be able to change anything anymore!The delivery date that you will see at the time of purchase is approximate taking into account the production time and shipping time of that specific product. Ultimately, this date will depend on the logistic company, so it will be them who via email or SMS message will inform you of the expected delivery date of each of your shipments.

Can I change the delivery date?

The order can be canceled only in the event that the shipping label has not been created and the order has not been shipped.

The order can be canceled only in the event that the shipping label has not been created and the order has not been shipped. You can request it by&#xA0;<a href="https://hannun.com/en/pages/help-center?hcUrl=%2Fen-US%2Fcontact" rel="noopener noreferrer" target="_blank">filling out the contact form</a>, with the request subject &#x201C;Modify my order&#x201D; indicating your order number.&#xA0;If the order has already been sent and you want to cancel it, you must wait to receive it and process the return through the&#xA0;<a href="https://returns.itsrever.com/hannun" rel="noopener noreferrer" target="_blank">return form</a>.

Can I cancel the order (or part of it)?

It is normal to receive orders partially due to the different origins of each item or the organization of transportation.

It is normal to receive orders partially. This is due to:<ul><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 1.5; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify; background: white;">Partial Shipments:&#xA0;Products are shipped as they become ready, without waiting for the entire order to be complete. &#xA0;</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 1.5; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify; background: white;">Different Origins: Each item may be shipped from different locations, depending on the artisan and their availability, which can result in separate deliveries. &#xA0;</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 1.5; font-size: 16px; font-family: Aptos, sans-serif; text-align: justify; background: white;">Transportation Organization:&#xA0;The shipping company may schedule separate deliveries based on the weight, size, or location of the products, even if they left on the same day. &#xA0;</li></ul>&#xA0;What can you do?Check the status of your order. If you need help, <a href="https://hannun.com/en/pages/help-center" rel="noopener noreferrer" target="_blank">click here. &#xA0;</a><ul style="line-height: 1.5; text-align: justify;"><li style="line-height: 1.5; font-size: 14px;">Delivery Timeframe:&#xA0;If it hasn&#x2019;t arrived yet, please be patient; your order is in process. We will inform you by email of any issues. &#xA0;</li><li style="line-height: 1.5; font-size: 14px;">Delays:&#xA0;If the delivery timeframe has passed, there may be a slight delay due to unforeseen circumstances in artisanal production. You will receive automatic emails with new delivery dates based on information from our suppliers and other factors.</li></ul>

Why haven't all the items arrived together?

Once the invoice has been declared to the State Tax Administration Agency (AEAT), we cannot add or modify any data.

No, it is not possible to modify your tax details once the order has been placed. This is because the declaration of invoices is done through the Immediate Information System (SII). Once the invoice has been declared to the State Tax Administration Agency (AEAT), we cannot add or modify any data. Please ensure that all information provided is correct at the time of purchase. We can only send you the invoice with the details we have.

Can I change my tax details?

Please check if the options available above address your request before contacting us. We will get in touch with you within 24-48 hours.

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