ClaimsUpdated 3 months ago

Unfortunately, things don't always go as expected, and we regret that you have had an issue with a Hannun product. Don't worry, we have a solution for you!

What should I do if the product arrived defective? 

Report the issue within 48 hours of receipt, whether due to production defects or damage during transportation. Exchanges or returns will not be accepted if the product has been tampered with or if the notification is made outside the indicated period.

How should I return the defective product?

Return the product in its original packaging or one that ensures maximum protection, including all accessories and indicating the return code on the packaging if there is one. Products from the Marlot Baus microcement collection must be returned in their original packaging.

What solutions do we offer?

- Store credit.

- Refund to the original payment method.

- Product replacements.

Who is responsible for collecting the defective product? 

Hannun will take care of collecting defective products at no cost to you. We collaborate with REVER, who will contact you to coordinate the collection. If the collection involves a refund, we will need your IBAN number.

How do I report an issue? 

It's very simple, just complete our form hosted on the ifreturns platform. This portal is designed to efficiently manage any issue you may have, you just need to follow a few simple steps, selecting the nature of the issue and the solution that best suits your needs. During this process, we will ask you to provide photos of the product and the original packaging so that we can resolve it in the best possible way.

*Collection Marlot Baus: In the case of a product from the Marlot Baus microcement collection, contact us through this form.

How long does the process take? 

The form will take about 4 minutes to complete. We will review your request within 48 business hours, and if everything is correct, we will approve it. If additional information is needed, we will contact you.

Additional Information 

For more details, visit "What is IFreturns?"